FAQ
Questions businesses ask us
Short answers about AI Smart Coolers, what they cost (nothing to place), and how Two Fish Vending works. Do not see your question? Call 513-500-2651.
All questions
What is an AI smart cooler?
A glass-front refrigerated vending cooler that unlocks when you tap a card or phone. Smart cameras and sensors see what you take, and you are charged automatically when you close the door.
Who installs AI smart cooler vending machines in Mason, West Chester or Lebanon?
Two Fish Vending, a locally owned family company based in Mason, Ohio, places and services AI Smart Coolers from Dayton to Cincinnati and from Oxford to Wilmington, across Warren, Butler, Hamilton, Montgomery, Greene, Clermont and Clinton counties. Our closest coverage is Mason, West Chester, Middletown, Franklin, Springboro and Lebanon.
Does it cost my business anything to get one?
No. Placement costs your business nothing. Two Fish Vending covers the cooler itself, delivery and installation, stocking, and all maintenance. Your team pays only for what they take, with a card or phone.
Do you pay for the cooler, stocking and repairs?
Yes. Two Fish Vending owns the cooler and covers delivery, installation, stocking and all maintenance.
Is there a minimum size or number of employees?
No, there is no minimum size. Two Fish Vending places coolers in small offices and large plants alike, at no cost to the business.
Are smart coolers better than regular vending machines?
For most workplaces, yes. Smart coolers have a fraction of the moving parts, so they break down far less often, and they can carry fresh food that spiral machines cannot. They are cashless, which removes jams and cash handling.
What payment methods work? Can employees pay with cash?
Credit cards, debit cards and mobile pay. The coolers do not take cash, which keeps them simple and secure.
Can you stock fresh food like salads and sandwiches?
Yes. Along with drinks and snacks we stock fresh food such as salads, sandwiches, fruit and yogurt.
How often do you restock?
We visit twice a week, and we offer next-day restocking whenever a cooler needs it. Each AI Smart Cooler reports what is left on its shelves, so we know before we arrive exactly which items to bring.
What if the cooler stops working?
Most AI Smart Cooler issues can be fixed remotely: we connect to the cooler, diagnose the problem from its main terminal and resolve it, often without a trip. In the rare case a cooler cannot be fixed remotely, we replace it with a new unit within a few days. Call 513-500-2651 or use the help page.
How fast do you fix a cooler that has a problem?
Quickly. Most AI Smart Cooler issues can be fixed remotely: we connect to the cooler, diagnose the problem from its main terminal and resolve it, often without a trip. In the rare case a cooler cannot be fixed remotely, we replace it with a new unit within a few days.
What are your business hours?
Monday to Friday, 8 am to 5 pm. For emergencies, we offer 24-hour support: call 513-500-2651 any time and leave an after-hours message.
What happens if someone gets charged incorrectly?
It is very rare, but if it happens, use the cooler help page and we will review the video of the purchase and refund any error.
What area do you serve?
Cincinnati north to Dayton and from Oxford east to Wilmington, across Montgomery, Greene, Warren, Butler, Hamilton, Clermont and Clinton counties. We are based in Mason, with our closest coverage in Mason, West Chester, Middletown, Franklin, Springboro and Lebanon.
Do you offer traditional vending machines?
Yes, when a location needs one. AI Smart Coolers are our specialty because they are more reliable and easier to keep stocked, but we can place a traditional snack or drink machine where that fits better.
Can you take over our existing vending machine?
Yes. We can take over service of an existing traditional machine. Where it makes sense, we may offer to replace it with an AI Smart Cooler at no cost to you, since coolers break down far less and carry fresh food.
Who owns Two Fish Vending? Are you a local family company or a national chain?
The Woodward family of Mason, Ohio. Tony Woodward is President, his son-in-law Alex Power is Vice President, his son A.J. Woodward is Sales Manager, and his wife Missy and daughter Sarah handle administration and logistics. The family has lifelong ties to southwest Ohio and more than 30 years in the vending industry. We are local, not a chain.
What kinds of locations do you serve?
Offices, warehouses, manufacturing plants, schools, employee breakrooms, hotels, clinics, gyms, apartment buildings and other places where people gather and want fresh, quality food.
See the difference
Old-style vending machine vs. Two Fish AI Smart Cooler
No coils to jam, no cash to handle, fresh food instead of only what fits in a spiral, and most repairs done remotely. See the side-by-side comparison.
Let’s upgrade your break room.
Call today for a free, no-pressure consultation. There is no cost to place a cooler.
